Last Updated: March 15, 2017

 

FAQ

FREQUENTLY ASKED QUESTIONS (AND THEIR ANSWERS)

SIGNING IN

Signing In

Why do I need to confirm my identity on sign-in?

How do I confirm my identity?

I have the wrong phone number listed on TipBx

I don’t have that phone number anymore.

I have a new phone number. What do I do?

Why am I getting an error when I try to sign in?

How can I reset my password?

PAYMENTS & REQUESTS

Sending Money

Can I change where my payment is coming from?

Can I change where my payment is coming from after I send it?

Can you cancel my payment?

What do I do if I paid the wrong person?

What’s the most money can I send using TipBx?

My friend paid me on the wrong email address, can I add it to my TipBx account?

What do I do if I receive a payment from a stranger?

TipBx Balance

Limits: what is the maximum amount I can send?

How do I find existing users nearby?

I paid a New User. What happens now?

Temporarily Frozen Account

Card Declined

Can I use TipBx to buy or sell merchandise, goods, or services?

Requesting money

BANK TRANSFERS

Bank Transfers - FAQ

Are there limits on bank transfers?

How to Transfer Money to a Bank Account

How long do bank transfers take?

ACCOUNT TYPES

Can I have multiple TipBx accounts?

Does TipBx offer different types of accounts?

What information is required to open a TipBx account?

What does a Verified account status mean?

SIGNING UP

Phone and Email Verification

Phone or Email Already Registered

How do I sign up?

Inviting Friends

As an individual account holder do I have to provide my SSN?

Accessing Your Contacts

ACCOUNT SETTINGS & SECURITY

How does TipBx protect my financial information?

How do I know that protection is currently working?

Account protection

How do I keep myself safe?

Do you allow me to enter pin code or passcode?

What does security support do for me?

How do I edit account settings?

How do I set up my email notification preferences?

Here's how you can view and edit your notification emails in your account profile:

Activity

Account Balance

Account Verification

Why is my account limited?

Withdraw

Add or Remove a Card or Bank

Add Money

Payment Preferences

Mobile Numbers and PIN

How do I no longer receive automated calls and texts?

UPDATING PROFILE INFO

How do I view or edit my account information?

How do I change my password?

I am getting an error when I try to link my credit or debit card. Why?

How do I edit the billing address linked to my credit card?

What if I forgot my email address?

How do I update my email address?

How do I change the name on my TipBx account?

How do I add my mobile number to my TipBx account?

How do I confirm my mobile number?

How do I change the phone number on my TipBx account?

When will my bank account be ready to use

How do I confirm my bank account?

How do I no longer receive automated texts?

PURCHASING WITH TIPBX

Can I make purchases using TipBx?

ACCEPTING TIPBX

How do I accept TipBx as a tipping method?

How do I get information about tips made through TipBx?

Does TipBx report my income to the IRS with a 1099 tax statement?

ABOUT TIPBX

What is TipBx?

Law Enforcement Inquiries

Contact Us

Requirements for using TipBx

 

SIGNING IN

Signing In

You can sign into your TipBx account using the email that you signed up with along with your password.

All TipBx accounts can be protected by Multifactor Authentication (MFA) when signing up. After signing up from a new device you will need to confirm your identity by entering a code that we text to the phone number linked to your account.

Why do I need to confirm my identity on sign-in?

Have you ever used the same password for TipBx and another app? Hackers can steal your TipBx password from the database of another company. Confirming your identity when signing in from a new device adds an additional layer of security.

How do I confirm my identity?

When you sign in from a device we don’t recognize as yours, a code is sent to the phone number registered with your TipBx account. Entering this code correctly confirms your identity.

After successfully signing in, TipBx is setup to remember your device. You won’t need a code or a password to confirm your identity when signing in from that device in the future. You will still need to enter your password correctly to unload money or to make changes to your profile or settings or payment methods.

I have the wrong phone number listed on TipBx

Please see the next article for instructions on how to update your phone number.

I don’t have that phone number anymore.

When you sign in from a device we don’t recognize as yours, a code is sent to the phone number you register with your TipBx account. Entering this code correctly confirms your identity.

I have a new phone number. What do I do?

You can update your phone number in the Profile section of your mobile app. If you change your phone number, you will not be able to use your account for payments or unloading funds to your bank account until you verify your new phone number with a security code.

To enter your new phone number, you can follow the steps below to update it:

1.       Launch your mobile app

2.     Log in to your TipBx account with your username or email address along with your password.

3.     After you’ve logged in, click Hamburger Menu icon  at the top of the screen.

4.     Click  to go to your Profile settings.

5.     Click on the phone number field and enter your new phone number.

6.     Click Save at the top of the screen.

7.      Please enter your password into the password screen to confirm the changes.

8.     You’ll see a VERIFY button appear next to the phone number. This button offers to send the 6-digit sign in code to your new phone number.

9.     Note that you will not be able to use your account for payments or unloading to your bank account until you verify your new phone number.

10.   An SMS with a 6-digit code will be sent to your new phone number.

11.     Enter security code in the screen presented.

12.   Once you’ve entered the right security code your account will be fully available to use again.

You may update your phone number at any time.

Why am I getting an error when I try to sign in?

TipBx is currently only supported within the United States, and as a result attempting to sign in from abroad will often result in errors that we are unable to help resolve. Sorry for the trouble.

If you’re receiving an error when attempting to log in from within the U.S., there are a couple of things that you can try:

Make sure you are not using any type of VPN

If you’re connected to an office or school network, try connecting to a different network or turning off Wi-Fi completely

Still having trouble? Contact TipBx Customer Support.

How can I reset my password?

If you don’t remember your password or are concerned about the security of your account, you can change your password from the Profile section of your settings on TipBx.com or by entering the email or phone number associated with your account here.

 

PAYMENTS & REQUESTS

Sending Money

The moment you pay someone, the money is withdrawn from your funding source and sent to your friend’s TipBx balance for them to use.

In the app, recipients are displayed on the dashboard (home screen). Moving the coin icon allows you to set the tip payment amount. Once you’re ready, tap “Send” or “Balance” depending on the action you want to take!

Can I change where my payment is coming from?

You can change the funding source at the time of the payment. First you must select a person you want to pay and set the payment amount. After the payment amount is set then two buttons appear at the bottom of your screen. One button is to SEND payment. The other button is used to SELECT PAYMENT SOURCE. Your TipBx account wallet is selected by default. When you TipBx balance is not enough, we’ll select your bank account by default.

If you have enough funds in your To change the funding source:

1.       Click Balance button

2.     Select a different payment source for your payment.

The entire payment amount will be charged to your new funding source.

Can I change where my payment is coming from after I send it?

Unfortunately, it’s not possible to change the funding source once you’ve sent the payment.

To see where your payment was funded from, you can check your History > Paid. The funding source listed in the transaction will be displayed with the last 4-digits or the name you assigned to the source. as "In use - payments to friends" is the payment method that will be debited when your TipBx balance is not enough to cover the full amount of the transaction. You can also head here to see your Transaction History, including the details for the payment.

Can you cancel my payment?

Unfortunately, no - the moment you send a payment in TipBx, we send a request to your bank/card company to debit the funds and make them available to your friend. Sorry about that!

What do I do if I paid the wrong person?

Unfortunately, payment to the wrong person is like giving that person cash. You have given the money away. Feel good. You have helped them out.

What’s the most money can I send using TipBx?

When you sign up for TipBx, your limit is $300.00. Once we have confirmed your identity, your weekly rolling limit is $3000.00. Your limit will be set at $300.00 if you haven’t. To learn more about limits, or how to verify your identity, please see this article.

Please note: these limits may change from time to time in our discretion.

My friend paid me on the wrong email address, can I add it to my TipBx account?

If your friend sent you a payment to an email address that’s different from the one you signed up with, you can add and verify that email address to receive the payment here. This email address will be added in addition to the email address that you signed up with, meaning you’ll be able to receive payments sent directly to both email addresses. To login to your TipBx account, you’ll continue to use the email address that you signed up with and originally associated with your account. Please note that this can only be accomplished from a computer.

Once you’ve verified the email address, the payment (and any future payments sent there) should come through to your TipBx balance successfully!

What do I do if I receive a payment from a stranger?

You will often receive a payment from someone that you don't know when tips are involved. The Tipper may choose to send the payment with or without anonymity.

If the Tipper sends the payment as an anonymous payment then the Tipper’s photo and display name will not be shown in your transaction history.

If the Tipper sends the payment without anonymity disabled then the Tipper’s photo and display name will be shown in your transaction history. If you feel that this payment is in error, as long as you don’t initiate a bank transfer, the payment can be sent back from your TipBx balance, and none of your funding sources will be charged. You can search for the user by name from the dashboard. Select the user on the dashboard. Set the dollar amount. And send the payment back.

In the future, you can prevent this from happening. You may block another user by going to their TipBx profile from the transaction history, touching the three dots in the top righthand corner, and selecting "Block" to prevent this situation from occurring again.

TipBx Balance

Your TipBx Balance is made up of any payments that you’ve received that you have not transferred to your bank account. You can see how much money is in your balance by going to your Tipbx History page by tapping the "" icon in the upper left hand corner of the app.

When you make a payment, if the amount of the payment is for more than your available balance, it will be funded by your primary funding source.

If you do have enough money in your TipBx balance to cover the payment, it will be taken out of your TipBx account balance.

Here’s an example:

Let’s say you have $3 in your TipBx account balance and want to pay a bellhop $10. In this case, the entire $10 would be taken from the card or bank account you have set as your primary funding source (Change where my payment is coming from?).

If you wanted to use the $3 in your balance, you can split the payment into two: send $3 from your TipBx balance first, and $7 (which will be taken from your primary funding source).

Limits: what is the maximum amount I can send?

Everyone starts out with the following weekly limits:

·        Sending payments - $300 per transaction and $1000 per week

Once your identity has been confirmed, your weekly rolling limits will be:

·        Sending payments - $3000 per transaction and $3000 per week

As noted in TipBx’s User Agreement, these limits may change from time to time in TipBx’s sole discretion.

Rolling limits

If you make a payment at 11am on Monday, then at exactly 11:01am the following Monday, that payment will no longer count against your limit

Confirming your identity

You will need to add the last four digits of your SSN, your zip code, and your birthdate to your TipBx account by logging in to your account and visiting the Verify Identity screen in your Profile. We may also request additional information or documentation to verify your identity.

Raising your limit

You may adjust your transaction limits from within your settings screen. The default maximum tip limit is $300. You may change that maximum to any amount up to $3000.

You may also change the default tip amount from $0.00 to any amount up to your maximum tip limit, established above.

Transaction limits help us screen for suspicious activity, protect your financial security, and keep TipBx a safe place to send and receive money. They also help us keep TipBx costs down so that we can continue providing a great service for all of our users. Unfortunately, we cannot raise your tip limit above $3000.

How do I find existing users nearby?

To find users nearby, your must have GPS available and active on your device. If you disable GPS for the TipBx mobile application then many of the functions to find users nearby will not work.

The application will automatically search and display on the dashboard / home screen the users who are found nearby to your physical location. The user display name and user photo are displayed.

You may also search for nearby users by display name, email address, or phone number by entering the info into the Search Field found on the dashboard / home screen. They users with near matches are displayed on the dashboard / home screen.

I paid a New User. What happens now?

You can pay new users from your TipBx account.

Any time you pay someone using an email address or phone number that isn't associated with an active TipBx account, we consider it a payment to a New User. This is usually because your contact hasn’t added that email address or phone number to their TipBx account, or they haven’t created a TipBx account yet.

Your friend will receive a notification sent by us on your behalf.  Please have them follow the instructions to sign up or add the additional email address to their TipBx account.

Temporarily Frozen Account

If you received an email that a recent payment you made from a bank account has failed, you’ll need to login into your TipBx account to resolve the issue. Your account will also be temporarily frozen until the funds are paid back.

Bank payments can fail for a number of reasons. While TipBx doesn’t have visibility into the specific reason your payment failed, your bank should be able to tell you exactly why. Some common reasons for failure are: exceeding the number of ACH transfers permitted on your account, or insufficient funds at the time of the transaction.

The fastest way to get your account reinstated is to use a card to pay back the amount. Paying with your bank is also an option, but keep in mind these payments can take a few days to process. In any case, once TipBx receives the funds, your account will be reinstated.

Please note that if you decide to pay back the amount you owe with a bank account, we’ll show you an estimated date of arrival. The funds will take 3 to 5 business days to post in your TipBx account, so thanks in advance for your patience!

Chargebacks

Chargebacks claimed against TipBx payments usually happen because the cardholder doesn’t recognize the charge, and the amount is refunded.

If there was a chargeback claimed against a payment you made in TipBx from a debit or credit card, you’ll need to visit Add (Withdraw) funds to recover the amount. Your account will also be temporarily frozen / suspended until the funds are paid back. If the payment in question was not authorized, please feel free to contact us and we can look into the matter further for you.

Please note: You’ll only be able to use a bank account in this instance. Once the funds have posted in your account, please reach out to us directly and we’ll be glad to lift the frozen status from your account.

Card Declined

If you received an error that your card was declined, we recommend reaching out to your card company or card-issuing bank. The fastest way to reach them is by calling the number on the back of your card.

TipBx is unable to see the exact reason why the card was declined. Calling the number on the back of the card should help out!

Can I use TipBx to buy or sell merchandise, goods, or services?

TipBx is designed for tips and gratuity payments between people who do not know each other and to protect your personal from those persons.

We do not recommend the use of TipBx to transact with people involving the purchase or sale of a good or service (e.g., items from Craigslist, Instagram, and Facebook). These transactions are potentially high risk and TipBx does not offer a protection program for any purchase or sale that you conduct using our service. You could lose your money without getting what you paid for, or potentially lose funds for an item you're attempting to sell.

Only consider using TipBx to purchase a good or service when personally know the individual you are transacting with or via apps that are authorized by TipBx to display the TipBx button as a payment method. Always choose your payment option carefully.

Other payment services may provide you with buyer or seller protection and other benefits that you will not receive if you use your TipBx account to make a purchase or sale. Thank you for your cooperation!

Requesting money

TipBx does not allow you to request money from others at this time. At its core, TipBx provides a way for others to initiate tip payment to you when you provide exceptional service and they don't want to deal with cash.

 

BANK TRANSFERS

Bank Transfers - FAQ

Are there limits on bank transfers?

Yes. You may transfer up to $1000 per request into your TipBx account via bank transfer. You may transfer up to $300 per request or up to $3000 per week out of your account via bank transfer.

How to Transfer Money to a Bank Account

You must have a verified bank account registered in your TipBx profile Funding Sources.

How long do bank transfers take?

Bank transfers usually take 3-5 days to complete.

 

ACCOUNT TYPES

Can I have multiple TipBx accounts?

No

Does TipBx offer different types of accounts?

No

What information is required to open a TipBx account?

Your Full Name, email address, and phone number.

What does a Verified account status mean?

It means that we have verified your email address and / or your phone number.

 

SIGNING UP

Phone and Email Verification

When you add a mobile phone number, you can also confirm your mobile phone. Here’s how:

·        Log in to your TipBx account.

·        Click Hamburger Menu icon  at the top of the screen.

·        Click  to go to your Profile settings.

·        Under the “Phone” section, click Confirm next to the phone number you want to confirm. Stay logged in and don’t exit from the window. We’ll send you a text message with a confirmation code.

·        Enter the confirmation code into the entry space provided on the screen to confirm your mobile.

·        Click Validate.

If the confirmation of your mobile is successful, we will send you another text message to confirm that your mobile is now linked to your account. We will now send balances updates, send money, received money and nearby users notification via SMS or push notifications.

Phone or Email Already Registered

If you receive an error message that your phone number or email account is already registered then you may reset your password. Go to Login. Click Forgot Password. You will receive a new temporary password within 30 seconds.

How do I sign up?

Here’s how to sign up for a TipBx account:

1.       Go to the App Store, download and install TipBx mobile app.

2.     Launch the app.

3.     Review the Terms & Conditions link.

4.     Click the Sign Up button on the first page.

5.     Provide your full name, email address, phone number, a password and click Next to create your account.

You can start to use your new TipBx account as soon as you verify your email address or phone.

Inviting Friends

As an individual account holder do I have to provide my SSN?

We may request your SSN if required by state regulation, local, state or federal order.  Please visit your local tax authority or the IRS website (https://www.irs.gov/uac/about-form-w7 ) for information on the ITIN application process.

Accessing Your Contacts

You may access your device contacts or your Facebook contacts through the “+” menu.

ACCOUNT SETTINGS & SECURITY

How does TipBx protect my financial information?

TipBx uses data encryption to protect you and guard against unauthorized transactions and access to your personal or financial information. If you suspect that there has been unauthorized activity on your account, please contact us immediately at support@tipbx.com – TipBx is here to help.

How do I know that protection is currently working?

Your financial information is encrypted, stored and protected on secure servers. As soon as you launch the TipBx mobile application we start a secure communication session between your phone and our servers using 128-bit SSL encryption. No known hack has ever occurred in transit between a secure device session and the server.

Account protection

If you’ve lost your phone or suspect that it is being used in an unauthorized way, you can prevent it from accessing your TipBx account by:

·        Launching the application

·        From the Username and Password login screen click “Forgot Password” link

Your password will be reset immediately.

All devices using your login information will immediately be required to enter email and password.

How do I keep myself safe?

TipBx is designed for payments between friends and family. It is also designed for payment between people who do not know each other by keeping payment information like phone number and email address private. Avoid payments to people you don't know, particularly if it involves a sale for goods (like event tickets). These payments are potentially high risk, and you could lose your money without getting what you paid for. TipBx does not offer buyer or seller protection. For more information, please see section C of our User Agreement.

Do you allow me to enter pin code or passcode?

On some financial services mobile apps an additional layer of security can be added with a PIN code or passcode. TipBx does not require this. However, your account is protected by transaction limits, velocity limits, and unload limits. See Limits.

What does security support do for me?

We’re here to help. If you have any questions or concerns about security, please contact us at support@tipbx.com.

TipBx's dedicated support team is committed to providing you with the best experience possible. We do our best to respond to any customer service or technical support issues quickly, efficiently, and with care.

How do I edit account settings?

Your profile summary for your TipBx account contains your registered personal and financial information, including your bank and debit or credit details, registered phone number, email address. In your profile, you can add additional cards, bank accounts, and even change your password.

Your financial information is stored in your Wallet and your account information can be found in the Settings section of your account.  Follow the steps below to view your settings:

·        Log in to your TipBx account.

·        Click Hamburger Menu icon  at the top of the screen.

·        Go to your   Settings.

·        To change any of your personal information, click any option and follow the steps provided.

How do I set up my email notification preferences?

TipBx offers several automated email notifications to keep you updated on your account activity. You can choose to receive these emails automatically when:

·        You receive money.

·        Special notifications or surveys are sent to customers.

Here's how you can view and edit your notification emails in your account profile:

1.       Log in to your TipBx account.

2.     Click Hamburger Menu icon  at the top of the screen.

3.     Go to your   Settings.

4.     Click Notifications tab below your name.

5.     Check and uncheck the boxes according to your preference.

Activity

Your Activity shows all transactions that have been processed through your TipBx account. Tap a transaction to view more details. You can also see receipts for your in-store purchases if your country supports them. Requests for money appear in your Activity in the TipBx app, but not on the website.

As of October 31, 2016, you will be able to select a preferred funding method for payments made through the regular checkout process as well as Goods and Services via Send Money. You will also have the option to select a different preferred method for online purchases vs. in-store purchases.

Account Balance

Your account balance shows how much money you have in your TipBx account.

Keep in mind that you don’t need to have money in your balance to use TipBx. If you add your credit card, debit card, or bank account, you can choose how to pay when you send money or make purchases.

TipBx balance: includes all funds (available and pending) that you have with TipBx.

Total balance: is the current total including all processed transactions. Until the charge is processed, it won’t show up in your total balance. For example, if you place an order with a merchant on Tuesday, they may wait to charge your TipBx account until they actually ship your item.

Keep in mind that there may be a delay between when a transaction is processed and when it appears in your Recent Activity.

Available balance: is the amount of money that’s currently available to you for use. You can use this to send money or payments.1 It’s shown in your default currency.

1 Sending money from a TipBx balance is not available in all countries. Please check the TipBx website.

Account Verification

Verifying your account means you’ve given us additional details about yourself and that we’ve confirmed who you are. By taking the extra step of verifying your account, you let other TipBx users know that they’re doing business with a legitimate person or business. Most buyers and sellers feel more comfortable knowing the person they’re doing business with is legitimate.

Verifying your account can also increase the amount you can send or withdraw from your account.

To get verified, link your bank account, add TipBx Credit to your account, or get approved for the TipBx Extras MasterCard® or TipBx Smart Connect1 on the TipBx website.

Why is my account limited?

There are a few reasons why an account may be limited. You can usually resolve a limitation by providing details about you, your business, or recent transactions. To resolve a limitation, log in to your TipBx account and go to the Resolution Center.

If you provided the information we needed and your account is still limited,

Please check your email. We may be waiting for a response from you. Or,

We're reviewing the information you provided and we'll email you with an update (usually within 3 business days).

If it’s been a few days and you still haven’t received an update, please contact Customer Support.

Withdraw

Tap Transfer Money to move money from your TipBx balance to your bank account.

1.       How long does it take to transfer money?

It usually takes 2-3 business days to transfer money from your TipBx account to your bank account, but it can be faster depending on your bank.

2.     What is a withdrawal limit?

Some accounts have a limit to how much can be transferred out to a bank.1 Verified accounts don’t have a withdrawal limit.

To see your withdrawal limit, log in to the TipBx website.

Add or Remove a Card or Bank

You need to add at least one bank account, credit card, or debit card to start sending money or to make purchases using TipBx.

Linking and confirming your debit or credit card also helps ensure that you are who you say you are. This adds to the security of everyone in the TipBx community.

To add, edit, or remove a card or bank account, go to Banks and Cards in Settings.

Note: Adding a card or bank from the mobile app is only available in certain countries. Please check the TipBx website.

Add Money

Use Add Money to transfer money into your TipBx balance.

1.       How long does it take to transfer money?

It usually takes 3-7 business days to transfer money from a bank account to your TipBx account, but it can be faster depending on your country.

2.     Do I need to have money in my TipBx balance to use TipBx?

No. If you don’t have any money in your TipBx balance, you can use your linked bank account, credit card, or debit card to make purchases or send money.1

1 Sending money directly from a linked bank account is only available in certain countries. Please check the TipBx website.

Payment Preferences

You can specify your preferred payment method when using TipBx at nearby stores and businesses. During checkout, your preferred payment method will be charged. When you use TipBx at the register, payments are taken from the payment methods you set up in your Payment Preferences settings at TipBx.com or by tapping the store name and then tapping the payment method shown. Changing your payment method will change it for all stores

To use TipBx in stores, you must have at least one debit or credit card linked to your TipBx account.

As of October 31, 2016, you will be able to select a preferred funding method for payments made through the regular checkout process as well as Goods and Services via Send Money. You will also have the option to select a different preferred method for online purchases vs. in-store purchases.

What happens if the card used for my preferred payment method expires?

If your preferred and backup payment methods don’t work, we’ll try the other payment methods linked to your account as explained in our User Agreement.

If something goes wrong, we’ll try your other cards or linked bank accounts. See TipBx policies.

Mobile Numbers and PIN

You can log in with just a PIN instead of using a user name and password. When you add your PIN and mobile number for the first time, you’ll get an SMS to confirm your mobile number. You can use your PIN to log in and to use TipBx at large retailers.

Your PIN should be 4-8 digits long and something that no one can guess.

To add or change your PIN or mobile number, go to Settings and tap Login and Security.

How do I no longer receive automated calls and texts?

There are times when we may use autodialed calls and prerecorded messages to provide you important information about your account.

If you do not want to be contacted in this way, you can choose not to receive these calls or texts messages, by updating your phone number and unchecking the two “Contact me” boxes. You can also uncheck these boxes any time you add a new phone number.

UPDATING PROFILE INFO

How do I view or edit my account information?

Your profile summary for your TipBx account contains your registered personal and financial information, including your bank and debit or credit details, registered phone number, email address. In your profile, you can add additional cards, bank accounts, and even change your password.

Your financial information is stored in your Wallet and your account information can be found in the Settings section of your account.  Follow the steps below to view your settings:

·        Log in to your TipBx account.

·        Click Hamburger Menu icon  at the top of the screen.

·        Go to your   Settings.

·        To change any of your personal information, click any option and follow the steps provided.

How do I change my password?

Here's how to change your password:

1.       Log in to your TipBx account.

2.     Click Hamburger Menu icon  at the top of the screen.

3.     Go to your   Settings.

4.     Click the Security tab below your name.

5.     Click “Change Password."

6.     Confirm your current password, enter your new password twice, and click Change Password.

I am getting an error when I try to link my credit or debit card. Why?

If you've tried to link your credit or debit card to your TipBx account, but received an error message, it may be because:

·        The billing zip code you've entered for your TipBx account is different than the one on your card statement.
What to do: Check your card statement to ensure both zip codes match. If you are sure you've entered the information correctly, please call the card company to find out what they have on file. Sometimes, after a recent move, the information may take longer to be updated.

·        A card can only be linked to one TipBx account at a time.
What to do: If you already have a card linked, remove this card from your account, then link the new one.

·        Your card company did not accept the $1.00 authorization sent by TipBx when you attempted to add the card.
What to do: Call your card company to find out why they are rejecting the authorization from TipBx. After they resolve the issue, try adding your card again.

·        You linked your card to your TipBx account, but entered the card security code (CSC) incorrectly 3 times.
What to do: You must wait 72 hours and re-enter the card again with the correct security code.

How do I edit the billing address linked to my credit card?

Here's how you can change the billing zip code for your debit or credit card:

1.       Log in to your TipBx account.

2.     Click Hamburger Menu icon  at the top of the screen.

3.     Click Payment Methods in the menu

4.     Click the card to update.

5.     Click Edit

6.     Enter your new billing zip code and click Save.

What if I forgot my email address?

If you can’t remember the email address you use to log in to your TipBx account, we can help you.

1.       Go to www.tipbx.com.

2.     Click Log In at the bottom of the screen.

3.     Click Having trouble logging in?

4.     Click Recover it.

5.     Select I don't know what email address I used and follow the instructions on the screen.

How do I update my email address?

If you want to replace your current email address with another one, simply edit new address and remove your old one:

1.       Log in to your TipBx account.

2.     Click Hamburger Menu icon  at the top of the screen.

3.     Click  to go to your Profile settings.

4.     Click + under the Email section.

5.     Type the new email address and click Save

Note: Once you add a new email address to your TipBx account, you need to confirm it. Click Update next to the newly added email and then click Confirm this email.

1.       Log in to your TipBx account.

2.     Click Hamburger Menu icon  at the top of the screen.

3.     Click  to go to your Profile settings.

4.     Click Update next to your email address, under the Email section.

5.     Type the new email address and click Change Email.

How do I change the name on my TipBx account?

1.       Log in to your TipBx account.

2.     Click Hamburger Menu icon  at the top of the screen.

3.     Click  to go to your Profile settings.

4.     Click Update next to your email address, under the Email section.

How do I add my mobile number to my TipBx account?

You are asked for your mobile number when you signup for a TipBx account. You cannot complete your signup and activate your account without a verified mobile phone number.

How do I confirm my mobile number?

You must confirm your mobile number with a security verification code sent via SMS to your registered number.

How do I change the phone number on my TipBx account?

You can update your phone number in the Profile section of your mobile app. If you change your phone number, you will not be able to use your account for payments or unloading funds to your bank account until you verify your new phone number with a security code.

To enter your new phone number, you can follow the steps below to update it:

1.       Launch your mobile app

2.     Log in to your TipBx account with your username or email address along with your password.

3.     After you’ve logged in, click Hamburger Menu icon  at the top of the screen.

4.     Click  to go to your Profile settings.

5.     Click on the phone number field and enter your new phone number.

6.     Click Save at the top of the screen.

7.      Please enter your password into the password screen to confirm the changes.

8.     You’ll see a VERIFY button appear next to the phone number. This button offers to send the 6-digit sign in code to your new phone number.

9.     Note that you will not be able to use your account for payments or unloading to your bank account until you verify your new phone number.

10.   An SMS with a 6-digit code will be sent to your new phone number.

11.     Enter security code in the screen presented.

12.   Once you’ve entered the right security code your account will be fully available to use again.

You may update your phone number at any time.

When will my bank account be ready to use

How do I confirm my bank account?

How do I no longer receive automated texts?

Go to Settings. Flip the switch that says Notifications.

 

PURCHASING WITH TIPBX

Can I make purchases using TipBx?

Not at this time.

ACCEPTING TIPBX

How do I accept TipBx as a tipping method?

Open the TipBx and provide your signup information.

How do I get information about tips made through TipBx?

You have access to your account transaction history at all times through your mobile app.

Does TipBx report my income to the IRS with a 1099 tax statement?

No. Personal payments that are not payments for the sale of goods or services will not be counted when determining if the IRS thresholds have been reached and will not be included on a Form 1099-K. However, you are responsible for reporting tips or other gratuities as taxable income. You are also responsible for paying all the taxes on tips or gratuities received. TipBx does not report, withhold, or calculate taxes for your particular area and situation.

ABOUT TIPBX

What is TipBx?

TipBx is a marketplace for facilitating the next generation of digital cash payments specifically focused first on gratuities between Tippers and for U.S. domestic service workers allowing them to receive access to their tips and without waiting up to 30 days for credit card bills to settle at a venue.

The basic idea behind TipBx is that TipBx allows a tipper (sender) to pay a tipee (recipient) in 3 seconds or less, just like reaching into your pocket for cash, and send that to anyone without that recipient divulging her personally identifiable information. TipBx uses GPS and a mobile application to identify mutual TipBx account holders present in the same place. In other words, the app lets the tipper know that waiters or valets have installed the TipBx app and accept TipBx payments as tips. The sender selects the recipient after the TipBx presents photos of users near each other. The transfer between wallets is made in real-time.

Law Enforcement Inquiries

If you are a member of Law Enforcement seeking records for investigations related to a TipBx user, please visit https://tipbx.com/#contact/ to submit your request. Our current time to process requests and return records is approximately 12 business days.

Requests submitted to Tipbx must meet the following legal requirements:

·        Must be addressed to TipBx

·        Must be a typed official document bearing the logo of the requestor

·        Must be signed by an agent or court officer with the authority to issue compulsory orders

All requests should also include:

·        Requester’s name, department, street address, telephone, email address and fax.

·        As much information about the subject as possible.  We are able to locate accounts with Email address, TipBx Display Name,  TipBx userID, Phone Number,  Bank (Routing number and the last four digits of the account number).

·        Exactly what information is required and how it pertains to TipBx and your investigation.

Once we receive your request, we will follow FinCEN and State reviewed AML and BSA procedures to complete your request.

Contact Us

You may contact us at support@tipbx.com or visit us at http://www.tipbx.com/#contact

Requirements for using TipBx

Current requirements for using TipBx:

1.       Agree to the License and User Terms.

2.     You must have a mobile phone.

3.     You must have a bank account (to get your money out).